Exclusions
• Gratuities
• Personal Expenses
• Which are not included in inclusions
• Food and drinks, unless specified

Pick Drop Timing

• SIC Pick up Time Between 04:00 pm to 04.30 pm
• Return Pick up time:- 09.00 pm
• Operating days :- All Days

Opening Hours

• Sunday - Wednesday:- 10.00 am to 07.00 pm
• Thursday - Saturday:- 10.00 am to 08.00 pm

Terms And Conditions

CANCELLATION POLICY BEFORE SERVICE BEGINS
Cancel your ticket 24 Hours before to get a full refund

Booking Information
• Original Passport / Emirates id is mandatory to carry during this trip.
• Children must be accompanied by an adult
• Food, consuming alcohol and Smoking is strictly prohibited in the Vehicle
• This Tour activity also depends on Vehicle availability during the Peak seasons. In case the Vehicle is not available as per the given time the Tour will be rescheduled as per your convenience
• The Pickup/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Private Transport can be organized on request for all tours.
• Leaving of your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your own responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• Children from 3 to 12 years must be accompanied by an adult in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol and there will be no live entertainment.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited. Littering is a punishable offense and offenders may face penalties in the form of fines. Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, we have mentioned this information in the important notes so please ensure that you read the important information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.
• We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience.
• Unused inclusion in a tour package is non-refundable. Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances.
• Should a tour booking be canceled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.
• The arrangement of seating will depend on its availability and will be done by our driver or tour guides. Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions. We reserve the right to charge 100% No Show charges if guests do not turn up on time for the pick-up.
• In any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.
• Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private transfers.